Last updated: February 11, 2024

ChiroPlus Privacy Policy

I. General Policy

A. Acceptance of Terms

ChiroPlus LLC (“ChiroPlus”) is committed to protecting Your privacy when You visit the ChiroPlus website located at the URL ChiroPlus.com, the ChiroPlus mobile application, and other websites owned by ChiroPlus, including personalized white label websites (collectively, the “ChiroPlus Service”, as defined below). This Privacy Policy explains to You how we collect and use Your information. This document should be read in conjunction with the ChiroPlus Terms of Uses, and we reserve the right to append or otherwise modify this privacy statement at any time.

B. Term Definitions

1. "ChiroPlus Service" means the ChiroPlus website accessible through the URL www.ChiroPlus.com, the ChiroPlus mobile app, and other websites owned and operated by ChiroPlus LLC, including personalized white label websites and apps.
2. "ChiroPlus Service" refers to ChiroPlus LLC.
3. "ChiroPlus Mobile App" refers to the ChiroPlus Mobile application available as an iOS and Android application that provides patients access to their assigned exercise programs from their phone or tablet.
4. "User Account" refers to an account created by your healthcare provider so you can access the ChiroPlus Service.
5. "You", "Your" and/or "User" refer to any individuals and/or entities visiting and/or otherwise accessing the ChiroPlus Service for any reason.
6. "Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials posted and/or otherwise displayed on, to, or at the ChiroPlus Service.
7."Personal Information" includes, but is not limited to, any information that identifies or describes an individual, including his or her name, professional licensing information, social security number, physical description, age, gender, marital status, health status, financial status, home address, home telephone number, mobile telephone number, education, financial matters, and medical or employment history. Personal Information may also include statements made by, or attributed to, a User.

C. Collection of User Data

ChiroPlus collects user data during User Account creation, registration, and use of the ChiroPlus Service and associated services such as described below with the consent of the user and for the legitimate business purpose of providing the services offered by ChiroPlus.

II. Your Personal Information

A. User Account Creation by Healthcare Providers

Your User Account within the ChiroPlus Service is established and managed by your healthcare provider. This includes the entry of personal information necessary for your care, such as:
- Name: Used for identification within your healthcare provider"s patient management system.
- Mobile Phone Number: Necessary for authentication to use the ChiroPlus Service.

B. Consent for Information Use

Your continued use of the ChiroPlus Service signifies your consent to the data practices described in this policy. If you have not provided explicit consent for your healthcare provider to create and manage your User Account, or if you wish to withdraw consent and have your information removed from the ChiroPlus Service, please directly contact your healthcare provider or ChiroPlus at the contact information provided below.

C. Data Controller

If the User believes that any Content on the ChiroPlus Website infringes on any copyright which User owns or controls, User or User’s designee acting on User’s behalf, may send a notification of such claimed infringement to ChiroPlus via info@ChiroPlus.com. Please include a description of the Content that is allegedly being infringed, and where on the ChiroPlus Service the Content may be found.

D. Using Your Information

Information is collected about You in order to establish and enhance our relationship with You. ChiroPlus’ use of this information may include the following: (i) to personalize Your experience, so we are better able to respond to Your individual needs; (ii) improve our website through Your feedback; (iii) more effectively responding to customer service requests and support needs and improve customer service; (iv) process transactions; (v) contacting You; (vi) conducting research and compiling aggregate data for internal and external business purposes; and (vii) any other purpose disclosed to You at the time we collect Your information.

E. Updating and Deleting Your Information

On the ChiroPlus Service You may be able to correct, update, review, or delete information You have submitted by going back to the specific tool and making the desired changes. If You are unable to make the changes on the ChiroPlus Service, You can request ChiroPlus to change, correct, or delete information by contacting us at info@ChiroPlus.com.
You have the right to withdraw consent to ChiroPlus’ use or processing of Your Personal Information at any time. If You refuse to consent to, opt out of, or withdraw Your consent, we may not be able to offer You certain services or benefits.

F. Information Sharing and Disclosure

We may share Your information with trusted third parties who assist us in operating our service, conducting our business, or serving You, as long as those parties agree to keep this information confidential to the extent outlined under this Privacy Policy and consistent with applicable laws and regulations. We may also release Your information when we believe it is needed to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

G. Sale of Personal Information

ChiroPlus does not sell any collected Personal Information to third parties.

H. Changes in ChiroPlus LLC

If ChiroPlus is sold, merged, or otherwise transferred, personal information may be transferred along with it.

I. Information Use related to the Use of the ChiroPlus Mobile App

You may also opt into receiving Push Notifications from the ChiroPlus Mobile App. If You wish to stop receiving push notifications, You may turn off this feature in the settings on Your device.When You delete the ChiroPlus mobile application, any information saved in Your device will be deleted, but any information collected and stored by us will remain in our server.

J. Additional Information Use

We may use Your email or phone number for transactional purposes, as well as for promotional purposes.
- Transactional purposes include confirmation and notification of changes to Your account.
- Promotional purposes include sending You newsletters about new features, special offers, promotional announcements, consumer surveys, and other items concerning our service. During registration at the ChiroPlus Service, You may be signed up to receive promotional email newsletters from ChiroPlus, unless disallowed by Your jurisdiction of residence. Email messages may contain code that enables our database to track Your usage of the emails to determine whether the email was opened and what links, if any, were clicked. Should You prefer not to receive promotional emails from us, please edit the preferences in Your account menu or click Unsubscribe at the bottom of any promotional emails.

K. Access to Information

Users may have a right to request access to Your information collected or processed by ChiroPlus. You can request such access by contacting us at info@ChiroPlus.com. Upon verification of Your identity, we will make sure to provide You with a copy of the data we process about You. In some circumstances we may need to work with Your healthcare provider in order to provide copies of sensitive information.

L. International Privacy Laws

If You are accessing any of the ChiroPlus Service from outside the United States, please be aware that You are sending information (including Personal Data) to the United States where our servers are located.

M. California Residents’ Rights

This Section applies only to Users of the ChiroPlus Service who reside in the State of California. Under the California Consumer Privacy Act of 2018 (CCPA) California consumers have the right to:
- Know the categories of Personal Information we collect and the categories of sources from which we obtained the information.
- Know the business or commercial purposes for which we collect and share Personal Information.
- Know the categories of third parties and other entities with whom we share Personal Information.
- Access the specific pieces of Personal Information we have collected about You.To obtain any additional information not found in this Privacy Policy, please send an email to info@ChiroPlus.com and include Your name, email address, California postal address as well as the phone number associated with Your User Account, if one exists (“Verification Information”).Right to Deletion. In some circumstances You may ask us to delete Your Personal Information. To do so, please send an email with Verification Information to info@ChiroPlus.com.Submission of Your Request. You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
- Provide sufficient information that allows us to reasonably verify You are the person about whom we collected personal information or an authorized representative,
- Describe Your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to Your request or provide You with Personal Information if we cannot verify Your identity or authority to make the request and confirm the Personal Information relates to You. You do not need to create an account with us to submit a request to know or delete Your Personal Information. We will use the Personal Information provided in Your request only to verify Your identity or authority.Right to opt out of Sales. ChiroPlus does not share Your Personal Information with third parties in ways that may constitute a “sale” under CCPA. In line with this, ChiroPlus does not sell Personal Information of consumers under 16 years of age. You may request that we do not “sell” Your Personal Information on a go forward basis. To do so, please email info@ChiroPlus.com and include Your Verification Information.If You re-engage with ChiroPlus after opting out of the “sale” of Your Personal Information, such as purchasing a new subscription, Your Personal Information will be collected and used in accordance with this Privacy Notice.
You have the right to not be discriminated against for exercising any of Your CCPA rights, and ChiroPlus will not do any of the following based on any exercise of Your rights:
- Deny You goods or services.
- Charge You different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide You a different level or quality of goods or services.
- Suggest that You may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer You certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to Your Personal Information"s value and contain written terms that describe the program"s material aspects. Participation in a financial incentive program requires Your prior opt-in consent, which You may revoke at any time.

III. Automatically Collected Information

As You use ChiroPlus, certain information may also be passively collected and stored on our or our service providers’ server logs, including Your Internet protocol address, browser type, and operating system. When You enter the ChiroPlus website, You are required to consent to our use of Cookies in line with this Privacy Policy. ChiroPlus uses Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of Your visit and the solutions and information for which You searched and viewed, or on which of the advertisements displayed on ChiroPlus You clicked. This type of information is collected to make ChiroPlus and solutions more useful to You and to tailor the experience to meet Your interests and needs.
ChiroPlus, or our service providers acting on our behalf, use the following types of Cookies:
Cookie Type: Purpose
- Strictly Necessary: These Cookies are necessary to allow us to operate the ChiroPlus platform as You have requested. They let us recognize what type of subscriber You are and then provide You with services accordingly.
- Performance / Analytics: We use Cookies and other similar technologies to analyze how the ChiroPlus platform is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve the ChiroPlus platform and understand Your use of the ChiroPlus system.
- Functional: These Cookies let us operate the ChiroPlus platform according to Your preferences. For example, when You continue to use or come back to the ChiroPlus platform, we can provide You with our services based on information You provide to us, such as remembering Your username, how You have customized our services, and reminding You of content You have used previously.
- Third Party: We may allow our Business Partners to use cookies or other similar technologies on or outside the ChiroPlus platform for the same purposes identified above, including collecting information about Your online activities over time and across different websites, applications, and/or devices.
- ChiroPlus Ads: We may work with website publishers, application developers, advertising networks, and service providers to deliver advertisements and other content promoting ChiroPlus on other web sites and services. Cookies and other similar technologies may be used to serve You with advertisements that may be relevant to You and Your interests on other websites, applications, and devices, and to regulate the advertisements You receive and measure their effectiveness. You may opt out of this ad serving using the Network Advertising Initiative (NAI) opt-out page.

IV. Safety Measures

A. Internet Security

We use a variety of security measures to maintain the safety of Your personal information when You place an order or access Your personal information: (i) A secure server; (ii) All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then entered into our Payment gateway providers database accessible only to those authorized who are required to keep the information confidential; (iii) All data stored on the ChiroPlus Service server(s) is stored in a database “behind” a secure firewall; (iv) There is no permissible access to the database outside of the hosted environment; and (v) After a transaction, Your credit card information will not be stored on our servers.

B. Security Limitations Disclaimer

ChiroPlus cannot and does not guarantee that Personal Information You post on the ChiroPlus Service will not be accessed by unauthorized persons. Despite ChiroPlus’ efforts to safeguard Your personal information, there is always a risk of security breach. ChiroPlus is not responsible for circumvention of any privacy settings or security measures of the ChiroPlus Service. You understand and acknowledge that, even after removal, copies of Personal Information or User Account may remain viewable in cached and archived pages or if other Users have copied or stored Your Personal Information.
You are solely responsible for Your privacy settings, and ChiroPlus is not and will not be responsible for Personal Information shared by You via a User Account or the settings associated therewith.

C. Changes to this Privacy Policy

ChiroPlus reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If You object to any of the changes to the Policy, You must cease using the ChiroPlus Service and can request that ChiroPlus remove the Personal Information. Unless stated otherwise, the then-current privacy policy applies to all Personal Information ChiroPlus has about its users.